FREQUENTLY ASKED QUESTIONS

Browse our shop at thugfit.ae, select your size and color, add to cart, and checkout. You’ll receive an order confirmation email immediately.

Contact us within 2 hours of placing your order at hello@thugfit.ae or WhatsApp +971 50 489 1770. After 2 hours, orders may already be processing and cannot be cancelled.

Yes — our activewear is designed for a close, performance fit. We recommend checking our size guide on each product page. If you’re between sizes, size up for a more comfortable fit.

No — and that’s intentional. At THUGFIT, we believe in keeping things fresh. Every style we launch is a limited run. Once it’s gone, it’s gone — we don’t restock the same styles. We’re always working on new designs, new fabrics, and new drops. So if something catches your eye, don’t wait. Grab it before it sells out.

Our rep comes to your door with a curated selection of THUGFIT products. You try everything on in the comfort of your home. Keep what you love, pay instantly. We take the rest back — no hassle, no returns needed.

The Free Home Trial is currently available across Dubai. We are working on expanding to Abu Dhabi, Sharjah, and other emirates soon. Stay tuned!

Yes — completely free. There is no booking fee and no obligation to purchase.

Visit thugfit.ae/free-home-trial, fill in your details and preferred time slot, and we’ll confirm your appointment.

We deliver across all seven emirates via Emirates Post. Shipping costs are calculated automatically at checkout based on your location.

• Dubai, Sharjah, Abu Dhabi, Ajman, Umm Al Quwain — AED 25 | Free on orders over AED 300
• Ras Al Khaimah, Fujairah — AED 30 | Free on orders over AED 300

• Dubai, Sharjah, Abu Dhabi, Ajman, UAQ — Next Day Delivery. Orders placed before 12:00 PM (Sun–Thu) are dispatched the same day.
• Ras Al Khaimah, Fujairah — 1–2 business days.
• GCC Countries — 2–4 business days.
• International — 2–4 business days depending on destination.

You will receive a tracking link by email once your order is dispatched.

Yes — we ship worldwide via Emirates Post International Express, including all GCC countries.

• GCC (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Jordan) — AED 30–45 depending on country | Free on orders over AED 500
• International — AED 100–200 depending on destination | Free on orders over AED 1,000

All rates and delivery times are calculated automatically at checkout. For the full breakdown by country, see our Shipping Policy.

You can return eligible items within 7–14 days of purchase. Items must be unused, unworn, unwashed, and in original packaging with all tags attached. Items that have been used or are not in resellable condition will not be accepted.

We have a dedicated returns portal to make the process as easy as possible:

• Log in to your THUGFIT account
• Your order details and address will be pre-filled automatically
• Select the item(s) you wish to return and enter the quantity
• Choose your reason for return from the dropdown menu
• Optionally attach a photo and leave feedback
• Submit — our team will review and process your request

Once approved, your refund will be processed automatically to your original payment method within 5–7 business days.

START A RETURN →

Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method.

We’re sorry to hear that! Please use our returns portal and select the relevant reason from the dropdown:

• Wrong item received
• Faulty or damaged item
• Poor quality
• Other (a text box will appear for you to describe the issue)

You can also attach a photo to help us process your request faster. We will arrange a replacement or full refund at no additional cost to you.

REPORT AN ISSUE →

We accept all major credit and debit cards (Visa, Mastercard, and more). If you prefer, we can also send you a secure payment link — just contact us at hello@thugfit.ae or WhatsApp +971 50 489 1770. Please note: we do not offer cash on delivery.

Yes — all payments are processed through Stripe, one of the world’s most trusted and secure payment platforms. We never store your card details.

Yes — all prices displayed on our website are inclusive of VAT. THUGFIT is VAT compliant.

No — we do not offer cash on delivery. We accept credit/debit card payments online, or we can send you a secure payment link upon request.

THUGFIT is based in Dubai, United Arab Emirates. We are owned by ZenLine FZ-LLC, registered under RAKEZ (Ras Al Khaimah Economic Zone).

Yes — you can also find THUGFIT on Amazon.ae, Namshi, and Noon.

📧 hello@thugfit.ae
📞 +971 50 489 1770
💬 WhatsApp: +971 50 489 1770
📍 Dubai, United Arab Emirates